Shipping Policy

Last updated: June 2026

Overview

At Homewaresbali, we source and ship our products directly from Bali, Indonesia to customers throughout Australia. We are committed to delivering your order safely and keeping you informed throughout the process.

Where We Ship

We currently ship to all Australian States and Territories (ACT & NT)

Shipping Costs

Shipping costs are calculated based on the size, weight, and cubic volume of your order.

All shipping and delivery costs are aggregated into the final purchase price shown at checkout.

The price you see on the site includes all shipping-related charges — no surprises.

Delivery Timeframes

As all orders are shipped directly from Bali, Indonesia, please allow additional time for international air freight.

Estimated Delivery Time

As all orders are shipped directly from Bali, Indonesia, we estimate 2-3 weeks from order confirmation.

Please note that delivery timeframes may vary depending on:

  • Customs processing
  • Fumigation (for timber products)
  • Biosecurity inspections (if ordered)

We will keep you informed of your projected ETA and provide a tracking reference for you to check the status of your order.

    Customs, Duties & Taxes

    All orders are shipped internationally from Bali, Indonesia.

    Included in Our Service

    Your purchase price includes:

    Port of Loading Costs

    • Export handling
    • Fumigation (where required)

    Port of Discharge Costs

    • GST (where applicable)
    • Customs duties (where applicable)
    • Biosecurity clearance and inspections

    Final Delivery

    • Delivery to your premises via DHL Australia

    No additional shipping, customs, or clearance fees will be charged after purchase.

    After your order is accepted, shortly after you will receive a tracking message from our site and DHL, which you can use to check the status and progress of your order.

    Order Tracking

    We will keep you updated on the status of your order through to arrival at the Port of Discharge.

    Once your consignment has been created with DHL, you will be able to track it’s status with their tracking system. You will receive a message from Shopify also when the consignment has been created.

    Damaged or Lost Shipments

    Homewares Bali is not liable for delays, damages, or losses caused by third-party carriers.

    However, if your order arrives damaged, please contact us within 7 days of delivery and include:

    • Photos of the damaged item(s)
    • Your order details

    We will work with you to find a suitable resolution, which will normally be provided as a credit for the damaged goods.

    Contact Us

    For any shipping enquiries, please contact us at:

    Email: contact@balihomewares.com
    Website: www.balihomewares.com